Frequently Asked Questions
Everything you need to know about your J Balvin official merchandise.
How long will it take for my order to ship?
Standard domestic orders usually ship within 5-7 business days. For limited edition drops or pre-order items, please refer to the specific timeline listed on the product page.
Do you offer international shipping?
Yes, we ship worldwide. International shipping rates and delivery times vary by country and are calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. All original tags must be attached. Please note that certain exclusive collaborations may be marked as final sale.
How do I know which size to choose?
Each product page includes a detailed size guide. Our apparel typically features a contemporary streetwear fit; if you prefer an oversized look, we recommend sizing up.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has been handed over to the carrier, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.